At Leelami, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a straightforward return policy for both defective and non-defective products.
1. Return Period
You can return your item within 30 days from the delivery date for a refund.
To initiate a return, please contact us within this 30-day window at support@leelami.com.
2. Conditions for Returns
Product Condition: Items must be in unused condition and in the original packaging. Please ensure the item is not damaged or altered in any way.
Non-Returnable Items: Certain products, such as hygiene-related products, may not be eligible for return. Please check our website for a list of non-returnable items.
Defective Products: If the product is defective or damaged upon arrival, we will accept the return and cover the return shipping costs.
Non-Defective Products: If you are returning a non-defective product, it must be in its original condition, and the customer will be responsible for return shipping costs.
3. Return Process
Return Authorization: Contact our customer service team via email at support@leelami.com to request a return authorization number.
Return Shipping: Customers returning defective products will receive a prepaid shipping label. Customers returning non-defective products must cover the return shipping costs.
Return Address: We will provide you with the return address once your return is authorized.
4. Refunds
Processing Time: Refunds will be issued within 14 days after we receive the returned item.
Refund Method: Refunds will be credited to the original payment method used during the purchase.
5. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days at support@leelami.com with photos of the issue. We will arrange for a replacement or full refund as needed.
6. Contact Information
If you have any questions or need assistance with returns, please reach out to us at support@leelami.com.
We appreciate your business and look forward to serving you!